Kathleen is an executive with 25+ years of experience leading technology divisions and initiatives that have delivered measurable improvements in profitability and customer service. She has consistently achieved these results in start-ups and Fortune 500 companies domestically and internationally. She has spearheaded change initiatives restructuring operations and technology to gain competitive advantage; built new divisions from concept through funding and operations maximizing ROI for the technology.. Kathleen has brought numerous technologies into production inside businesses driving rapid evolution and systems adoption. She has broad technical capabilities including all systems phases from vision through design, programming, development, project management, quality assurance/testing, operations, customer support services and benefit achievement. Additionally she has led the definition and design of several technologies and brought them to the marketplace as industry-wide products.
Kathleen has held senior positions with major companies within a technology environment, including: VP - e-business at BP Amoco, CIO and VP Downstream at BP Amoco, VP Advanced Technologies at Viacom International. She has had executive risk management oversight for major ERP/CRM implementation for $5B company which included business process and technology assessment and recommendations. She also has significant experience leading cross-functional and multi-supplier teams to define, design and deliver new technologies to transform business processes and results.
Kathleen also sits on the Board of Directors for P. H. Glatfelter Company (GLT), NextGenData and Silas Technology. She is also a Critical Incident Analysis Group (UVA) and Critical Strategies Foundation Board Member serving the government, military, education and business consortium concerning incident response and preparedness. Kathleen is an author and regular speaker on topics of business technology asset management, benefit realization and governance for profitability.
Kathleen has a M.S.M. in Management (Marketing and Finance) and a B.S. in Communications
Terry is an operations executive with more than 17 years of experience leading technology organizations, systems acquisitions team, operational divisions and other initiatives that have delivered measurable improvements on operational efficiency, profitability and customer service through integration of business and technology. He strategically leverages a broad spectrum of best of breed technology to enhance profitability and maximize return on investment for universities, Fortune 500 and start-up companies. Additionally he has broad technical capabilities including all phases of the software development lifecycle from project management, analysis, design, development, deployment, quality assurance, testing, operations and customer support services.
Terry has been a successful project management leader for numerous technical cross-functional projects including several applications of early stage technologies that defined consumer and business market strategies leveraging SIP, Java, XML, SOA and even voice recognition technologies. He has led multi-year Voice over IP project requiring scalable integration of voicemail features to legacy voice services for over 15,000 subscribers which recently won an Innovation award for application of VoIP in the enterprise. Terry also led a technology assessment for an industry specific CRM implementation for $2B company which included a technology assessment and recommendations that dovetailed to the current business strategy. His usability expertise includes research and implemented methods to increase communication rates and ease of access for users with disabilities, hand-held device and telephone user interface usability.
Terry has been an Adjunct professor for Computer Science at a four year college having taught Object-Oriented Analysis & Design, Data Networks and Telecommunications, Data Structures & Algorithms, and Project Management for IT. He will also be a speaker and panelist at upcoming AsteriskWorld 2008 conference. He was a past vice president of the Delaware Valley Chapter of the Usability Professionals' Association.
He has a M.S., Computer and Information Science, University of Delaware and a B.S., Computer Science and Mathematics, U.S. Coast Guard Academy
Jim has over 19 years of extensive experience in management, design, development and deployment of enterprise-level, mission-critical information systems. Established experience in object-oriented software analysis, design and development tools and techniques. Highly skilled at analyzing and leveraging reliable emerging technologies for use in internal and external systems and projects.
Jim has directed the development and implementation of multiple software analysis, design & development policies and procedures, which are based on industry standards from the Software Engineering Institute (SEI) at Carnegie Mellon & the Rational Unified Process (RUP). This included procedures for version control, change management, automated testing, automatic code generation from design models & software documentation. He has directed the analysis, design & implementation of carrier-grade SIP services for legacy telephony trunking and application integration through a SOA architecture focusing on application and features scalability and failover. He has also directed the analysis, design & implementation of large web-based E-Business initiatives utilizing distributed Java technologies. This included creating XML interfacing between dissimilar hardware architectures as well as integration with popular Internet comparison-shopping portals. Jim designed & implementated a 3-tier web-based E-Commerce solution utilizing Java signed applet technology, Java servlet technology and XML communications in a restful web service architecture several years prior to the industry definition of REST. This application supported over one hundred thousand registered users. He is a noted Java expert with extensive experience in Ruby on Rails, J2ME and several other hand held development platforms.
He has been an adjunct professor for Computer Science at a four year college having taught Java Programming, Data Structures, Operating Systems Security, Data Networks & Telecommunications, and Object-Oriented Analysis & Design. He has a M.S., Computer Information Science, Kutztown University and a B.S., Electronic Engineering Technology, DeVry Institute of Technology
Terry is an operations and engineering executive with more than 35 years of experience leading new technology initiatives and a broad spectrum of telecommunications engineering, operations and customer service organizations that delivered measurable improvements on operational efficiency, profitability and customer service. He recently led a business strategy and customer deployment of carrier-grade SIP services for trunking and legacy telephony integration well over 4 years before adoption by the major carriers. His technical experience in the telecommunication network includes leading edge technologies such as, Fiber to the Home, Fiber to the Curb, xDSL and digital switch interfaces using GR303. Formerly, Mr. Carpenter was directly responsible for Project Management of Verizon’s Fiber to the Home trial for 200 homes in the Tullytown area of Pennsylvania and the Full Service Network trial for 12,000 homes in the Chestnut Hill area of Philadelphia, which included leading and managing an integrated project team with responsibilities for business processes, network design, implementation, and external affairs with local, city, and state governments. He was the Philadelphia project leader for the Bell Atlantic Collocation team that developed strategies and detailed action plans for setting virtual and physical collocation tariffs and uidelines in Bell Atlantic.
He participated in a highly selective, multi-discipline team to consolidate and re-engineer all Network Engineering planning and design functions from the five operating companies in alignment with the Bell Atlantic corporate restructuring. Terry also played a key management role in improving customer relations and satisfaction in one of the most affluent regions of Bell Atlantic through diligent management of over 150 subordinates responsible for construction, installation and maintenance of over 182,000 business and residential access lines for voice and data services.
Terry was accountable for financial management of over $80 Million in capital budget and $2 Million in expense budget for network projects in the Eastern Pennsylvania and Delaware region of Verizon Communication.